Joe Bastien is a dynamic leader and seasoned professional who plays a pivotal role at West Michigan Mortgage as both Loan Processing Manager and Licensed Loan Officer. With over three years of dedicated service to the company, Joe has become a cornerstone of the team, ensuring that the loan process is seamless, efficient, and client-focused. His dual role allows him to oversee the loan process from start to finish, guiding clients through their mortgage journey while managing and mentoring the processing staff to uphold the highest standards of excellence.
Joe’s career is marked by a commitment to precision, innovation, and delivering exceptional client service. Before transitioning to the mortgage industry, Joe honed his skills in the Tool and Die trade, where he specialized in setting up efficient workflows, training teams, and significantly increasing productivity—boosting machining output by as much as 30% at two separate companies. These experiences instilled in him a deep appreciation for process optimization, which he applies to his role at West Michigan Mortgage, ensuring every client enjoys a streamlined and worry-free experience.
As a leader, Joe is dedicated to fostering a collaborative and supportive environment for his team. He draws on the principles of Kaizen and Continuous Improvement, emphasizing clean, effective processes and open communication. Joe’s ability to blend technical expertise with a people-first approach has earned him a reputation for delivering fast, accurate results without ever compromising on quality.
Joe’s work philosophy centers on building trust and transparency with clients and partners alike. He understands that buying a home is one of life’s most significant milestones and strives to provide every client with a sense of confidence and satisfaction throughout their mortgage journey. His meticulous attention to detail, combined with a genuine desire to help others, ensures that every loan he handles is processed with care and efficiency.
Beyond the office, Joe is a family-oriented individual who values quality time with his wife and two children in Grand Rapids, MI. An avid practitioner of Jiu Jitsu, Joe also enjoys staying active, camping, playing music, and indulging in a good book. His diverse interests and strong commitment to personal growth mirror the dedication he brings to his professional life, making him a trusted and respected leader at West Michigan Mortgage.
