Brianna Ward is a dedicated and dynamic professional who serves as a Processor at West Michigan Mortgage. Acting as the essential link between Loan Officers, realtors, and title companies, Brianna plays a pivotal role in ensuring that clients’ loans reach the closing table quickly and efficiently. Her meticulous approach and commitment to excellence ensure that every step of the mortgage process is handled with precision and care, giving clients and partners peace of mind.
With six years of experience in a supporting role, including three years in the mortgage industry, Brianna has developed an impressive skill set that includes exceptional attention to detail, organizational expertise, and outstanding communication skills. As a graduate of Grand Valley State University with a Bachelor of Business Administration, she combines her education with real-world experience to deliver top-tier service. Known affectionately as the “office personality hire,” Brianna’s honest and straightforward communication style, paired with her sense of humor, fosters trust and strong relationships among her colleagues and clients.
Brianna’s work philosophy is grounded in continuous learning, a necessity in the ever-evolving mortgage industry. She embraces the fast pace of change, finding excitement in the fact that every day brings new opportunities to grow her knowledge and skills. This adaptability and eagerness to learn ensure that she remains at the forefront of industry best practices.
Outside of the office, Brianna’s vibrant personality shines through in her personal life. She is a devoted fan of live music and can often be found at Grand Rapids concert venues, especially if a pop-punk or emo band is performing. At home, she channels her creativity into baking sweet treats, often accompanied by her beloved cat, Hotdog. Her weekends are a charming blend of local adventures, including trips to the Fulton Street Farmer’s Market, cozy coffee shops, and independent bookstores, embracing a lifestyle reminiscent of a Hallmark movie.
Brianna’s unique blend of professionalism, creativity, and authenticity makes her an invaluable member of the West Michigan Mortgage team. Whether she’s helping clients navigate the mortgage process or enjoying the cultural richness of her Grand Rapids community, Brianna approaches every aspect of her life with passion, dedication, and an unwavering commitment to excellence.
